Shipping, Logistics & Pick-Up Policy

Kiasha's MTL Private Limited is a parent-first, community-driven platform where pre-loved products are shipped or handed over directly from individual sellers' homes. Unlike warehouse-based marketplaces, sellers on our platform are parents managing home responsibilities alongside packing, printing, and dispatching orders. We request all Buyers and Sellers to kindly allow reasonable flexibility and understanding throughout the shipping and pick-up process.

We use third-party logistics partners to facilitate shipping wherever required. Shipping charges and applicable taxes are calculated based on third-party courier rates and may change from time to time. Any customs duties or charges for deliveries outside India shall be borne entirely by the Buyer.

Each product listed on My Thrift Baby Loot may have a different dispatch timeline depending on seller availability and location. As per standard procedure, orders will be dispatched within a minimum of 1 and a maximum of 10 working days from order confirmation.

Once dispatched, delivery typically takes 7 to 20 working days, depending on the courier partner, delivery location, and other factors beyond our control. All delivery timelines post dispatch are indicative and not guaranteed and are determined entirely by the respective third-party logistics providers.

Once an order is dispatched, tracking details will be shared via SMS or notification from Shiprocket, Bigship, or any other logistics partner used by us.

Since products are packed and dispatched from individual homes, minor delays in packing or pickup may occur due to personal constraints or courier partner availability. Such delays are beyond the direct control of Kiasha's MTL Private Limited and shall not be considered a breach of service.

Courier services are managed by independent third-party logistics providers. Once a parcel is handed over to the courier partner, all risks related to loss, damage, delay, or misplacement during transit are governed solely by the courier partner's policies.

Kiasha's MTL Private Limited acts only as a facilitator and shall not be responsible or liable for courier-related issues, including failed pickups, delivery delays, loss, or damage during transit.

In the event of repeated pickup failures due to seller unavailability, incorrect address details, or non-responsiveness at the time of courier arrival, the order may be rescheduled, delayed, or cancelled at the discretion of Kiasha's MTL Private Limited.

In the event of delivery failures due to incorrect or incomplete address details provided by the Buyer, Buyer unavailability at the time of delivery, refusal to accept delivery, or failure to respond to the courier partner, the shipment may be returned to origin (RTO).

All Return-to-Origin (RTO) charges, re-shipment costs, and any additional logistics fees arising due to such delivery failures shall be borne entirely by the Buyer. Kiasha's MTL Private Limited shall not be responsible for delays, losses, or additional costs arising from RTO or re-delivery under such circumstances.

For certain orders, Buyers may opt for self pick-up instead of courier delivery.

In such cases:

• The seller's contact and address details will be shared with the Buyer for coordination post order confirmation.
• Buyer and Seller are required to mutually agree on a convenient pickup time.
• If the Buyer collects the product personally, they are expected to inspect the item at the time of pickup itself.
• If a third-party local logistics service (such as Porter, WeFast, Uber, etc.) is used, sellers are strongly advised to conduct a brief video call with the Buyer beforehand to show the product condition and included accessories to avoid misunderstandings.

Sellers are responsible for appropriate packing based on the logistics method used. Any damage or loss during transit via self-arranged logistics partners is outside the control of Kiasha's MTL Private Limited.

Product quality checks, acceptance, returns, and disputes are governed by our Returns & Refunds Policy and Seller Terms.

By using My Thrift Baby Loot, both Buyers and Sellers acknowledge that:

• Products are shipped from individual homes, not warehouses
• Sellers are parents managing home responsibilities
• Courier partners are independent third parties
• Reasonable delays may occur despite best efforts

We believe transparency, patience, and mutual respect are essential to keeping our community safe, fair, and happy.

Every successful transaction helps families save money, reduce waste, and normalise conscious reuse — one baby product at a time.