Frequently Asked Questions — Buying & Selling Preloved Baby Products

My Thrift Baby Loot is a parent-first, sustainability-driven marketplace where families can buy, sell or giveaway preloved baby and kids' products. From clothes and toys to gear and books, we help give gently used items a second life—saving money for parents and reducing waste for the planet.

Babies outgrow things faster than we can blink! Most baby products are barely used, making preloved a smart, safe, and sustainable choice. You get great-quality items at a fraction of the price, while also reducing landfill waste. Win-win for parents and the planet 🌍

My Thrift Baby Loot was founded by Anisha Kapur Shetty—a former TV actress and model turned full-time mom and entrepreneur. Like many parents, she found herself juggling motherhood, multiple businesses, and continuous learning, figuring things out one step at a time. What began as a personal need to responsibly pass on her kid's outgrown items slowly grew into a trusted, community-led platform for parents. Anisha strongly believes in helping families save for the right things in life—experiences, security, and memories—rather than overspending on things children outgrow too quickly. That belief, along with honesty, empathy and care, shapes everything My Thrift Baby Loot stands for today - creating something meaningful—not perfect.

Yes. My Thrift Baby Loot is designed to be a true win-win platform for both buyers and sellers. We see ourselves as a neutral mediator—balancing transparency, trust, fairness, and clear communication on both sides. From transparent listings and secure payments to stepping in when something doesn't go as planned, our goal is to protect everyone involved and keep the experience honest and stress-free. At My Thrift Baby Loot, we don't take sides—we take responsibility.

Absolutely. We accept only gently used, functional, and clean products. Items that don’t meet our quality standards are not listed on the platform. Most baby and kids’ products are washable, and we strongly recommend washing or sanitising items once you receive them—just like you would with anything new—before use.

Our products come from homes all across India, and to be completely honest, physical quality checks for every single item aren’t something we’ve mastered yet. What we do ensure is detailed product information, real-time images, and clear condition disclosures before a listing goes live. To protect both buyers and sellers, we hold payments until delivery is completed and confirmed. And in the rare case something isn’t right, we step in to help resolve it—so you can shop with confidence knowing you’re not on your own.

Each product is clearly labelled as “Like New,” “Preloved,” or “Well Used,” so you always know what you’re buying. We believe in full transparency—no surprises when your order arrives.

Simply browse, add your favourite items to the cart, and check out like any other online store. Once your order is placed, we take care of the rest!

Yes ! You absolutely can ! We’re a mom-founded, mom-run platform and have helped rehome 4,500+ preloved baby and kids’ products so far. You can check our Google Reviews to hear from other parents, or look up Anisha Kapur Shetty, our founder, to know the people and purpose behind the platform. Trust and transparency are at the heart of everything we do - we clearly describe condition and details so you know what you’re buying. We protect your privacy, offer secure payments, and are always here to support you with real-time help if you need it. Think of us as your mom-circle marketplace: honest, dependable, and always on your side.

Our WhatsApp groups are a great way to stay updated on new listings, city-specific finds, popular preloved deals and free giveaway gifts —all in one place. We currently have separate groups for Mumbai, Bangalore, and a common group for all cities. These are admin-only groups, so there’s no spam—just curated product drops to help you discover great finds faster. Do DM us on WhatsApp and we will be happy to share an invite.

No. We value the privacy of our community, and personal contact details are shared only after an order is confirmed, and only when absolutely necessary for coordination in case of self pick up orders. If you have any specific questions about a product, please feel free to WhatsApp us. We’ll happily help you get the information you need before you place your order

Delivery timelines depend on a few factors such as locations, courier timelines, and the dispatch timelines of our seller moms. Most orders are dispatched within 8–10 days and typically reach you within 7–10 working days after dispatch. We’re a community built by moms, for moms—many of us are juggling little humans, homes, and work alongside this journey. So while an occasional delay may happen, please know that we always try our best to get your order to you at the earliest possible and keep you informed every step of the way.

Since we deal in preloved products, returns are accepted only if the item received is majorly damaged, incorrect, or completely not as described. Please check the return policy to know more, before placing your order.

Self Pick-Up items are products that can be collected directly from the seller mom’s location instead of being shipped by courier. This helps reduce delivery costs and is especially useful for bulky items like furniture, strollers, or large toys.

Some items are too large, heavy, or delicate to ship safely via courier. Self pick-up ensures the product reaches you safely and also keeps costs affordable for both moms.

Products marked as “Self Pick-Up Only” will be clearly mentioned on the product listing. Please check this before placing your order.

Once your order is confirmed, we’ll share the pickup location and contact details with you and you may coordinate directly with her going forward regarding a mutually convenient date and time. Pick-ups are usually from the seller mom’s home or a mutually agreed location within the same city.

For larger items, we recommend bringing appropriate transport and help if needed.

Since this is a self pick-up order, we encourage you to check the product’s condition at the time of pickup itself. If for any reason you feel it isn’t the right fit, you may refuse the pickup and inform us immediately. We’ll cancel the order and process a refund. However, please note that a a minimal payment gateway fee (5% - which is non-refundable) will be deducted.

No. Since self pick-up allows you to check the product in person before taking it home, returns or refunds will not be possible once the item has been picked up. We strongly encourage you to inspect the product carefully at the time of pickup to ensure you’re fully satisfied before accepting it.

Self pick-up saves on shipping costs, supports local mom sellers, and reduces carbon footprint—making it a great choice for both your wallet and the planet.

Selling on My Thrift Baby Loot is simple and hassle-free. You can upload your preloved baby or kids’ items directly on our website by sharing clear photos and basic product details. Once your items are reviewed and approved, we take care of the rest—from listing and customer support to shipping coordination. After your item is sold and delivery is confirmed, your payout is processed within the stipulated timeline.

Because we make decluttering simple, safe, and meaningful. You earn from items your child has outgrown, support another family, and help reduce waste—one preloved product at a time ♻ Most importantly, we offer a trustworthy and transparent platform, so you can list and sell with confidence knowing that your payments are handled securely and fairly.

Our WhatsApp groups act as an additional visibility channel for your products. Being admin-only, they’re spam-free and focused purely on showcasing listings to an engaged audience of buyers. With city-specific groups for Mumbai and Bangalore, plus a common all-cities group, your products get extra exposure—helping them reach the right buyers and increasing their chances of selling. Do DM us on WhatsApp and we will be happy to share an invite.

We accept a wide range of baby and kids’ items—clothing, toys, books, strollers, high chairs, carriers, and more. However, for safety reasons, we do not accept expired products, damaged items, broken toys, stained clothes, recalled products, or items that do not meet our quality and safety standards.

Yes, we charge a small listing fee of 0.5% of the final price (after including commission and shipping) when you submit your product. This helps us ensure that the items listed are genuinely good quality and that sellers are serious about rehoming their products. It also supports the real work that goes on behind the scenes—reviewing listings, curating details, and making sure every product is presented honestly and fairly.

We don’t guarantee sales, and we believe in being honest about that. Sales depend on multiple factors—the product itself, its condition, demand, location, and most importantly, pricing. Some products sell within a day, while others may take weeks or even months. There’s no fixed timeline, but we’re always happy to guide you on improving your chances.

Clear photos, honest descriptions, competitive pricing, and quick responses go a long way. From time to time, we may also suggest pricing tweaks or visibility options to help your product reach more buyers.

Yes, we do require clear photos of the actual product you’re listing so buyers know exactly what they’re getting. You may use a brand or internet image as the first reference photo, but it must be followed by real pictures of your own product showing its current condition. Stock images alone are not accepted, as transparency helps build trust and avoids confusion.

At the moment, our platform doesn’t support direct video uploads. Once you’ve completed your product entry on the website, please feel free to share the video with us on WhatsApp, and we’ll add it to your listing during the approval process.

You do - While the final decision rests with you, our team may suggest price drops to help your item sell faster. In our experience, preloved items move best when they’re priced attractively—think low, fair, and hard-to-resist deals. A well-priced product usually finds a new home much quicker 😊

Our courier partners charge a premium for door-to-door pickups and calculate shipping based on volumetric weight (the size of the package, not just its actual weight). This can sometimes make shipping costs look higher, especially for bulky items. If you feel you can ship the product at a lower cost yourself, you’re welcome to include your shipping cost in the selling price and choose direct shipping instead. We’re completely okay with this.

Yes, absolutely. We like to keep things flexible for our sellers. If you choose to ship your product directly, the shipping arrangement and cost will need to be managed by you, as we won’t be arranging or covering shipping separately in this case. We do request that you keep our team informed at every step—once the order is dispatched, please share the tracking details, and do let us know once it has been delivered. This helps us update the order status and proceed with the next steps smoothly.

Yes. We charge a 20% commission on your selling price (minimum ₹100) only after a successful sale. This helps us manage everything behind the scenes—listing support, customer conversations, logistics coordination, and keeping the platform running smoothly. Most importantly, it helps sustain our small, passionate team and keeps our shared dream of building a trusted, sustainable marketplace for parents alive

Once submitted, listings are reviewed and usually approved within a few working days.

After the order is confirmed, you’ll be guided through the shipping process. Once delivery is completed and confirmed, your payout is processed within the defined timeline.

Not at all. We take care of everything—from listing to customer support—so you can declutter stress-free.

Payments are transferred to your registered bank account via NEFT/UPI after the order is successfully delivered, confirmed and the return window (if applicable) is closed.

Once your self pick-up product is sold, we’ll share your contact details with the buyer mom so she can coordinate directly with you on a mutually convenient date and time for pickup. Self pick-up items don’t require proper packaging, but it really helps if you can disassemble the item (if possible) or make it easier to carry. Once the product has been picked up, please inform our team so we can mark the order as completed. After pickup confirmation, your payment will be processed within the stipulated timeline.

If your product doesn’t sell within a certain period, don’t worry—we’re here to help. You may proceed with price drops to make it more attractive. From time to time, additional visibility or boosting options may also be available to help your product reach more potential buyers. Our goal is to help every good-quality item find the right new home.

Clear and honest listings with actual product images, help build trust within our mom community. They also reduce returns, disputes, and delays—making the experience smoother for buyers, sellers, and our team.

Yes. You can edit or request removal of your listing as long as the item has not been sold.

Please let us know as soon as possible if your product becomes unavailable for any reason. Early communication really helps—last-minute cancellations mean extra time, effort, and platform fees for us. If we’re informed promptly, we can usually cancel the listing smoothly without issues.

Once your product is listed and sold, it’s important that the item is available exactly as described. If a product is sold but turns out to be unavailable, the order will be cancelled and a cancellation fee may apply. This helps cover the time, effort, and payment gateway costs involved.

As a seller, you are responsible for ensuring that the product condition matches what was described while listing. If an item is found to be defective, damaged, or significantly different from the description after delivery, the order may be reversed and the seller will be liable for associated costs. This helps us maintain trust and fairness for buyers.

We accept all major payment methods including UPI, debit cards, credit cards, and net banking.

Yes! You earn 1 reward point for every ₹200 spent, and 1 point = ₹1. These points can be redeemed against any of your future purchases on My Thrift Baby Loot. Saving money while shopping sustainably just feels extra good.

The easiest way to earn more is by helping us spread the word 🤍 Share the links of any product you like with friends, family, or on your social media. Every time someone makes a purchase using your link, you earn reward points too—while also helping another mom save money. Think of it as a simple way to earn on the side with minimal effort, all while doing something meaningful. You can redeem your reward points against purchases on the platform or request a cash withdrawal—truly a win-win!

Giving away items is simple. You can list your product as a Giveaway by setting the selling price to ₹0. There is no listing fee for giveaway items—because the intention here is sharing and reuse.

Yes, we add a small platform charge to giveaway listings. This helps us keep the platform running smoothly and ensures that giveaway items are claimed by people who genuinely intend to use them.

Any registered user can claim giveaway products on the platform. Once claimed, the product is reserved for them.

Giveaway products are usually self pick-up. The person claiming the item will coordinate with you directly to pick it up from your location at a mutually convenient time.

If shipping is requested, the shipping charges will be borne by the person claiming the product. You're not required to pay or arrange shipping unless you choose to do so.

No. Since this is a giveaway, there is no selling price involved. The purpose is to responsibly pass on items your child no longer needs and help another family.

We truly believe that reuse is the heart of sustainability. Giveaways help reduce waste, support families, and ensure that usable products don't end up in landfills. The small platform charge helps us continue enabling this meaningful exchange—fairly and responsibly.

Please inform us immediately if your giveaway item becomes unavailable. Early communication helps avoid inconvenience for others and keeps the process smooth for everyone.

Every preloved item you buy, sell or giveaway helps reduce waste, conserve resources, and lower carbon emissions. You’re actively contributing to a circular economy—one baby product at a time.

Sustainability is our heart, but affordability, trust, and convenience are just as important to us. We’re here to support parents through every stage of their child’s growing-up journey.

We’re always just a message away. Reach out to us via WhatsApp, Instagram, or email, and our team (run by moms, for moms!) will be happy to help.